Refund policy

Returns & Exchange Policy

Effective Date: August 2025

We want you to love everything you order from Blondie. If something doesn’t feel right, here’s how we handle returns and exchanges.

 

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Eligible for Exchange

The following products are eligible for exchange within 7 days of delivery:

• Bracelets
  
  

• Tote Bags
  
  

• Matcha Kits
  
  

We’ll cover the return shipping costs.

 

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Not Eligible for Return/Exchange

The following products are not eligible for return or exchange unless damaged:

• T-Shirts
  
  

• Caps
  
  

 

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Damaged or Broken Items

If any product (including matcha kits, bottles, tote bags, bracelets, t-shirts, or caps) arrives damaged or broken, we will replace it or offer a full refund — your choice.

Please email us within 7 days of delivery at blondie.admin@bastianhospitality.com with:

• Order number
  
  

• Product photos showing damage
  
  

• Description of the issue
  
  

 

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Refunds

Refunds are processed only in the case of damaged or broken items. Once your claim is approved, we’ll process your refund within 7 business days.

 

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Where to Send Returns

Blondie
Sant Kutir Apartment, 500, 24th Road
Khar West, Mumbai, Maharashtra 400052
India

 

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For any questions, reach us at blondie.admin@bastianhospitality.com

 

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